Most orders will ship within 24 hours (longer if over weekends or holidays).
United States and Canada
All domestic and international orders are shipped via USPS. You will be emailed a tracking number when your order has shipping.
There are no returns allowed, only exchanges within 15 days, on needles, hooks, patterns on accessories due nature of these items. Yarn and roving may be returned within 15 days (exchanged within 30 days) of purchase as long as the items are in like new condition showing no signs of use. Shipping charges are not refunded for either returns or exchanges.
For returns the customer is responsible for shipping costs back to our warehouse and for exchanges the customer is responsible for shipping back to our warehouse as well as new shipping charges for the correct items back to the customer. It is recommended in the event exchange is needed, that the customer orders them correct item(s) on their own and once the item to be exchanged has been received in like new condition a refund will be given.
ALL RETURNS AND EXCHANGES MUST BE APPROVED. Please contact firstname.lastname@example.org to obtain authorization for your return/exchange. UNAPPROVED EXCHANGES/RETURNS WILL NOT BE PROCESSED.